Ordering, Payment & Shipping Policy
Your Custom Chocolate Order
A minimum two week notice is required for placing orders; additional notice may be necessary for orders over 100 pieces; less than a two week notice will be considered on a case by case basis depending on our availability & rush fees may apply. Order acceptance will depend on schedule availability even with advanced notice, so please try to plan early.
Your custom chocolates will not be created until payment has been received in full. Orders that are below $500.00 must be paid in full at the time order is placed in order to secure your date. A 50% deposit will be accepted for orders of $500.00 or more; however, final payment will be due at least two weeks prior to delivery.
Due to the handmade nature of the edibles and the amount of time required to complete your order, payments must be received by the requested due date(s) otherwise, we can not guarantee your edibles will be completed in time for your event. However, if you meet the scheduled due date and we fail to deliver goods, you will be fully refunded.
*The minimum order requirement for custom chocolate party favors is 1 dozen; some exceptions may apply (ie. Gift Sets and Seasonal/Holiday Collections).
Billing & Payments
Invoices will be processed via Paypal. Debit, Credit Card and Bank Payments are accepted. A Paypal account is not required in order to process your secure invoice payment.
Shipping & Handling
Priority or Overnight S&H fees will apply. Due to the fragile nature of the edibles we will do everything within our means to package the edibles to avoid melting or breakage; however, due to circumstances beyond our control we will not be held responsible for what takes place while in the care of the delivery service or if package is left outside upon delivery. Tracking information will be provided when shipped and it will become the responsibility of the customer to be sure someone is available to retrieve your order upon delivery. During the hot weather months, ice packs or dry ice is available at an additional charge. We can also add insurance to the S&H cost upon your request. Express/Overnight Delivery will be required during the hot summer months.